By selecting the "BUY" option for any of the subscription packages a tax invoice will be issued and sent to the email address provided to us by the subscriber, whereupon a formal contract to purchase will be deemed to have been made.

A licence for the access to its website www.homeworkhelp.co.nz and is for the ordinary course of use.  It is prohibited for commercial gain.

Online questions/help line is via a 24 hour e-mail response (by the second business day) on matters relating to institutional studies via our online Help is limited to a maximum of 50 questions per annum per subscriber. Follow up questions by email may at our discretion be counted towards those 50 questions. From 1 January 2014, subscribers seeking over 50 Help questions within their subscription year and each of their renewal years can apply for the following - Gold Access for up to 100 questions per annum upon payment of double the standard annual renewal fee or Platinum Access for more than 100 questions per annum at a cost of treble the standard annual renewal fee.

A user’s password in respect of the location applicable to the online licence will be amended annually so as to ensure that the licence is at all times held exclusively for the benefit for users who work or practise and continue to work or practise from that location.

Technical support via our online Contact Us.

At the end of each subscription, subscribers will be invited to renew their subscription by means of a debit to their credit card or internet transfer in the amount of the then applicable renewal fee as posted on our website. If the annual renewal payment is not transacted on or before the due date, the subscription is automatically programmed to be ‘invalid’ and the subscriber will be disconnected from access to the members' website until the payment is received.

 

Subscription and online licence

Homework Help offers these methods of payment for both subscriptions and annual renewals:

  1. Credit card payment via our website subscription and renewal page.
  2. Direct deposit in full by EFT within 7 days from date of subscription.

Privacy and security

The privacy of members and the security of the company’s website are assured.

The website’s server uses secure encryption to protect all information from members. Confidential information, such as their address and subscription history, is stored on the company’s own database, which is protected against unauthorised access.

Information received from members in the course of their email contact, legal help or otherwise is also treated as confidential, securely saved and used solely by company staff to assist in communicating with members and providing them with good service.

No information received from a member will be published in the members’ news page without their consent.

Disclaimer

Although the editors, the company and the instructors consider that at Homework Help all information is accurate and reliable, no warranty of accuracy or reliability is given, and no responsibility for any loss arising in any way from any error or omission in any information given in this online service is accepted.

All help given in the website’s help line is given by representatives of the company to members in good faith.